Refund Policy

Our Commitment to Fair Refunds

At **Av Online Deal**, we are dedicated to providing legitimate, top-tier cybersecurity products and services. We understand that sometimes a refund is necessary. This policy outlines the specific conditions under which refunds are processed for both **software license keys** (our resold products) and **technical support services** (our direct services).

Please read the following conditions carefully. Initiating a refund request implies acceptance of these terms.

1. Refund for Software License Keys (e.g., Norton, TotalAV, Avast)

As a software reseller, our refund policy for product licenses is closely tied to the vendor's policies, but we generally offer the following:

Eligibility Criteria for License Key Refunds:

• The refund request must be initiated within **30 days** of the purchase date.
• The license key must be **proven invalid or defective** (e.g., key does not activate upon first attempt). If deemed defective, we will first attempt to provide a working replacement key.
• The license key must **NOT have been activated or used**. If the key has been activated, we must verify deactivation with the respective software vendor (Norton, TotalAV, or Avast) before a refund is possible.
• A full refund will be granted if the key delivery failed entirely (e.g., email bounced, key never generated).

**Important Note on Vendor Policies:** Due to the nature of digital keys, **we reserve the right to deny a refund** if the key has been successfully activated on the user's account, as this key is then considered "used" and cannot be resold.

Technical Support and Service Refunds

2. Refund for One-Time Support Services

Refunds for our direct, one-time technical support or remote installation services are based on the successful delivery of the service:

Eligibility Criteria for Service Refunds:

• A **full refund** will be granted if the technician was unable to connect to your device or if the agreed-upon support service (e.g., malware removal, installation) **could not be successfully started**.
• A **partial refund** may be considered if the service was started but the issue could not be resolved, provided the customer contacted us for re-evaluation within 7 days of the service date.
• **No refund** will be granted once the technician has successfully completed the agreed-upon service, and the customer has confirmed the issue is resolved or the installation is complete.

3. Processing Your Refund Request

To request a refund, please contact our support team with your **order number** and the **reason for the refund**.

• **Processing Time:** Approved refunds are typically processed within **5-10 business days** after approval.
• **Method:** Refunds will be credited back to the original method of payment used during the purchase.

We appreciate your understanding that the verification process for digital keys can take time to ensure compliance with our vendor agreements.