Refund Policy

Our Commitment to Fair Refunds

At Av Online Deal (Powered by Adcore East Limited), we are dedicated to providing legitimate, top-tier cybersecurity products and services. We understand that sometimes a refund is necessary. This policy outlines the specific conditions under which refunds are processed for both software license keys (our resold products) and technical support services (our direct services).

Please read the following conditions carefully. Initiating a refund request implies acceptance of these terms.

1. Refund for Software License Keys (e.g., Norton, TotalAV, Avast)

As a software reseller, Av Online Deal (Powered by Adcore East Limited) aligns with the vendor's refund policies while maintaining our own fair-use approach:

Eligibility Criteria for License Key Refunds:

• The refund request must be initiated within 30 days of the purchase date.
• The license key must be proven invalid or defective (e.g., key does not activate upon first attempt). If deemed defective, we will first attempt to provide a working replacement key.
• The license key must NOT have been activated or used. If the key has been activated, we must verify deactivation with the respective software vendor (Norton, TotalAV, or Avast) before a refund is possible.
• A full refund will be granted if the key delivery failed entirely (e.g., email bounced, key never generated).

Important Note: Due to the digital nature of license keys, Av Online Deal (Powered by Adcore East Limited) reserves the right to deny refunds once a key has been activated, as activated keys are considered “used” and non-returnable.

Technical Support and Service Refunds

2. Refund for One-Time Support Services

Refunds for direct, one-time technical support or remote installation services by Av Online Deal (Powered by Adcore East Limited) are based on service completion:

Eligibility Criteria for Service Refunds:

• A full refund will be granted if the technician was unable to connect to your device or if the agreed-upon service could not be started.
• A partial refund may be considered if the service was started but the issue could not be resolved, provided the customer contacts us within 7 days.
• No refund will be issued once the technician has completed the service and the customer has confirmed the issue resolution or installation completion.

3. Processing Your Refund Request

To request a refund, please contact Av Online Deal (Powered by Adcore East Limited) support with your order number and reason for refund.

• Processing Time: Approved refunds are processed within 5–10 business days after approval.
• Refund Method: Refunds will be credited back to the original payment method used during purchase.

We appreciate your patience as digital key verifications require coordination with software vendors.